oklb's Privacy Policy

1. Introduction and Scope

oklb ("we", "our", "platform") operates a trusted online gaming platform for players in Bangladesh. This privacy policy explains how we collect, use, disclose, and protect your personal information ("information") when you use our website, app, or related services ("services").

We believe your privacy is a fundamental right. Our goal is to maintain full transparency in how we process information and to give your personal data the highest level of protection. oklb uses SSL encryption and advanced data protection technology to keep your data secure.

This policy applies to anyone who visits the oklb website, creates an account, or uses any gaming service. If you do not agree with any condition of this policy, please refrain from using our services.

2. What Information We Collect

We may collect the following types of information:

2.1 Identity Information

• Full name and username
• Date of birth (for age verification — only users aged 21 and above may register)
• Email address
• National ID card or passport number (when identity verification is required)

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay account numbers (for payment processing)
• Bank account details (for bank transfers)
• Transaction history and amounts
• Withdrawal and deposit records

2.3 Technical and Usage Information

• IP address and device identification details
• Browser type, operating system, and device description
• Time spent on the site, pages visited, and links clicked
• Information collected through cookies and similar tracking technologies
• Login time, date, and location information

2.4 Gaming Activity Information

• Game play history, bet amounts, and results
• Bonus usage and records of participation in promotional offers
• VIP level and reward points information

3. Purpose of Using Your Information

oklb processes your information for the following legitimate purposes:

3.1 Account Management and Service Delivery

We use your information to create, verify, and manage your account and to provide you with gaming services, bonuses, VIP benefits, and customer support. Verifying the accuracy of information is required to ensure the minimum ৳200 deposit service and to process withdrawals of ৳1,000 or more.

3.2 Identity Verification and Fraud Prevention

We use information to verify user age (21+), protect accounts, and prevent any fraudulent activity including money laundering.

3.3 Communication and Support

We use your contact information to send important messages about your account, transactions, or promotional offers, and to provide support through our 24/7 live chat service.

3.4 Responsible Gaming

We use gaming activity information to monitor playing patterns, identify early signs of problematic gambling, and effectively manage responsible gaming tools.

3.5 Service Improvement and Analytics

We analyse data to improve the overall quality of our platform, add new features, and personalise the user experience.

4. Disclosure and Sharing of Information

oklb does not sell your personal information to third parties. However, we may disclose information in the following circumstances:

• Payment processors: Only the information necessary to complete transactions is shared with payment service providers such as bKash, Nagad, Rocket, Upay, and bank transfer services.
• Technology service providers: With trusted technology partners who assist in operating our platform and who work under strict confidentiality agreements.
• Legal obligations: Information may be disclosed in compliance with applicable law following a court order or a lawful request from a competent authority.
• Fraud prevention: With relevant regulatory bodies in connection with anti-money laundering or fraud investigations.
• Business transfers: In the event of a company merger or acquisition, users will be notified in advance.

5. Cookies and Tracking Technologies

oklb uses various types of cookies and similar technologies. Cookies are small text files stored in your browser or on your device.

5.1 Essential Cookies

These cookies are essential for the core functionality of the site — such as maintaining login sessions, security verification, and transaction processing. They cannot be disabled.

5.2 Functionality Cookies

These cookies remember your preferences (such as language and theme) and improve your personalised experience.

5.3 Analytics Cookies

These help us understand how users are using the site, which pages are most popular, and where there is room for improvement. This information is analysed in aggregate form.

You can manage cookies by changing your browser settings. However, disabling certain cookies may limit some functionality of the site.

6. Data Security Measures

We apply technical and organisational security measures to protect your information from unauthorised access, use, modification, or disclosure:

• SSL/TLS Encryption: All data transmissions are protected with industry-standard encryption.
• Access controls: Only authorised staff can access specific information; every access is logged.
• Regular security audits: Regular audits are conducted to identify potential security vulnerabilities.
• Data minimisation: We collect only the information that is genuinely necessary to provide the service.
• Secure servers: Our servers are protected by firewalls and intrusion detection systems.

Even so, transmitting information over the internet or storing it electronically is not completely secure. We make every effort to protect your information, but we cannot guarantee absolute security.

7. Data Retention Period

oklb retains your information for as long as is necessary to provide the service and meet legal obligations:

• Account information: While your account is active and, after closure, for a specified period in accordance with applicable law.
• Financial and transaction records: For the period required by regulatory requirements and tax law.
• Gaming history: For the period necessary for responsible gaming monitoring and dispute resolution.
• Communication records: For the period necessary to improve customer service standards and for legal protection.

After the defined retention period, we will securely delete or anonymise your information.

8. Your Rights

As a user of the oklb platform, you have the following rights:

8.1 Right of Access

You have the right to request a copy of the personal information we hold about you.

8.2 Right to Rectification

If any of your information is incomplete or incorrect, you may request that it be corrected. This can be done through account settings or via our support team.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted, though this may not apply where legal obligations are involved.

8.4 Right to Restrict Processing

In certain circumstances you may request that processing of your information be restricted, such as objecting to its use for direct marketing.

8.5 Right to Lodge a Complaint

If you have any concerns about how we process your information, you may raise a complaint directly with our privacy team.

9. Children's Privacy

oklb's services are for persons aged 21 and above only. We do not intentionally collect any personal information from minors. If we become aware that someone under the age of 21 has registered, we will immediately close that account and delete all associated information.

If you become aware that a minor is using our services, please notify us immediately at [email protected].

10. International Data Transfers

For the purposes of operating our platform, your information may be processed or stored on servers outside Bangladesh. In such cases we ensure that:

• All data transfers are protected by industry-standard encryption.
• Third-party service providers are contractually bound to maintain protection standards equivalent to those in this policy.
• Best practices for international data protection are followed.

11. Changes to This Policy

oklb reserves the right to update this privacy policy from time to time. For any significant changes:

• We will update the "Last Updated" date at the top of this page.
• For material changes, we will send a notice to your registered email address.
• Continued use of the service after changes are made will be considered acceptance of the updated policy.

We encourage you to review this policy regularly so that you are always informed about our data protection practices.

12. Contact Us

If you have any questions, concerns, or requests about this privacy policy, please contact our privacy team:

• Email: [email protected]
• Live Chat: Support available in Bengali 24/7
• Response time: Generally within 15 minutes to 2 hours

We take all privacy-related requests seriously and aim to respond as quickly as possible.